If you face with some issue you need to find what plugin or theme function it causes. The most common solution to some issues is to go through these basic troubleshooting steps.
Sometimes plugins which are not part of the theme could cause an issue for your site. Follow this easy procedure to find a plugin issue.
- Go to Plugins > Installed Plugins
- Now bulk-select all plugins except thous which are part of the theme, in the drop-down list pick Deactivate and hit Apply, then see if this resolves your issue.
- If the issue still remains please contact us for further assistance.
If this resolves your issue, re-enable your plugins by clicking Activate on them one at a time to see which one is causing your issue to happen.
If you have found that the issue is being generated from of the plugins that you have currently installed, then please contact the plugin author of the particular plugin that is causing the issue.
If plugins don’t pinpoint the issue, as a test switch to a WordPress default theme, and see if this resolves your issue.
- Go to Appearance > Themes
- Hit the Activate button near the themes screenshot photo of any default WordPress theme.
If the issue still remains, it means the theme has nothing to do with it and we are not able to help you to fix it. Probably you should contact your hosting support.
If you have found that the issue is being generated our theme, please contact us for further assistance.
Advanced Troubleshooting
These are recommended options to diagnose issues on your site if you are experienced in coding, and understand what to look for when these options eject out their information.
Using WP_DEBUG
You can activate WP_DEBUG to get very useful debugging information about any issue on your site by going into your wp-config file and setting the WP_DEBUG value to true. Be sure that this is only for non-production sits as your users will be able to see the debug information also.
define( 'WP_DEBUG', true );
After doing this, go to where the issue is present and you should see if any details of what is causing your issue are present. When finished, be sure to disable this WP_DEBUG by setting the value to false.
Diagnose JavaScript Errors
If you’re experiencing issues with some interactive functionality that may be due to some JavaScript errors. This WordPress codex guide will be helpful to show you how to diagnose JavaScript issues in different browsers.
Using Your Browser to Diagnose JS Errors
Additional Resources